eFollett Reviews
eFollett has an overall rating of 4.2 based on 71 reviews. Customer feedback on eFollett is mixed: eFollett reviewers highlight positive aspects like wide selection of textbooks, competitive pricing, user-friendly website, fast shipping, which strongly appeal to college students and academic institutions. However, eFollett is often criticized for its limited customer service options, occasional stock issues, shipping delays, higher prices on some items.
71 reviews
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All eFollett Reviews (71)
mildred-Bassett
May 19, 2026
"I was glad the item showed as in…"
I was glad the item showed as in stock and actually was, which isn’t always the case. Ordering was quick and I didn’t get any backorder emails or random changes after checkout, so that was a relief. Nothing about the process really stood out as amazing, but it was straightforward and got the job done.
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hello_kim241
May 17, 2026
"Login Issues Are Really Frustrating"
I’ve been trying to log in for two days now, and it keeps telling me my information is wrong even though I’m sure it’s right. My instinct says something is off on their end. The password reset email also takes forever to come through, which just makes it more annoying when all I’m trying to do is check my order info
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WilliamGoon_38
May 03, 2026
"A little confusing, but it worked out"
The return rules were kind of confusing at first, and I was not totally sure what I needed to do. Once I figured it out, everything ended up working out fine.
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chance_Adame94
May 03, 2026
"I was frustrated about the late fee…"
I was frustrated about the late fee. From my point of view, it felt unfair, especially since I didn’t feel like my situation was really taken into account. I get that policies exist, but it still didn’t sit right with me.
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john1988
April 30, 2026
"Easy return and quick refund"
I returned a book I didn’t end up needing and figured the refund would take a while. It actually went through fast and showed back up on my card without me having to follow up. Simple process, no hassle. I’d use bkstr again.
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WILLIAMS
April 20, 2026
"Quick Help When My Order Got Stuck"
My order status wasn’t updating, so I wasn’t even sure if it had actually gone through. As someone who gets a little stressed when online orders are unclear, I really appreciated how quickly bkstr customer service replied. I thought I’d be waiting around for a while, but they got back to me fast, explained what was happening in a way that actually made sense, and fixed the issue. They even followed up afterward, which was a nice touch. Simple problem, but the service made a good impression. I’d use them again.
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desmondburrowes9356
April 18, 2026
"Digital book showed up fast"
I got a digital textbook from bkstr.com, and it was in my account quickly. I don’t remember exactly how long it took, but I was able to log in without any trouble and start reading before class. The access code worked too, which I was kind of worried about for whatever reason. Overall, it was fine for me.
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heather1999
April 10, 2026
"Saved a Bit Without Much Hassle"
I was comparing textbook prices across a few different sites, and eFollett ended up being the better deal for a couple of the books I needed. It wasn’t the cheapest option for every single title, but looking at my order as a whole, I definitely felt like I saved some money. I also appreciated being able to choose used copies instead of feeling pushed into buying everything new. For me, it was a straightforward way to get what I needed without overpaying, so I’m happy with the experience.
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RichardGomez_04
April 09, 2026
"My textbook ended up being on backorder, so…"
My textbook ended up being on backorder, so I was definitely a little worried it wouldn’t arrive in time. eFollett did send me email updates, which I appreciated, and the book showed up just a few days later than expected. It wasn’t exactly “perfect,” but they kept me in the loop and it arrived in good shape. I’d give it “4 stars.”
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hello_velva217
April 06, 2026
"Support was quick to help"
Had some kind of issue with my order, I’m not totally sure what happened, but support got back to me fast and made the whole thing easy to sort out
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ChristineRandell_44
March 31, 2026
"No weird extra charges"
I really appreciated that there were no surprise fees. Everything was shown upfront, which is such a relief because I hate getting to the final step and suddenly the total jumps for some random reason. It’s kind of like when you order food thinking you’re being responsible and then delivery fees make it feel like you bought a small appliance. Anyway, this was straightforward and easy to understand from the start.
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theresa_Brewster03
March 31, 2026
"Book arrived, but shipping was slow"
I did get my book and it was in good shape when it arrived, but the shipping took longer than I expected. I’m glad it finally showed up, though I was a little frustrated waiting for it
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john.Holgerson
March 24, 2026
"Quick and Helpful Support"
They emailed me back really fast and got my question sorted out without any hassle. It was a smooth experience overall, and I’d definitely mention them to a friend if they needed something similar.
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John_sims87
March 18, 2026
"Got the book, but the billing was frustrating"
Bkstr worked okay overall, and I did get my book without any real issues. But the inclusive access charge showing up before I fully understood what it was really annoyed me. I wish the opt-out process and billing details had been explained way more clearly upfront, because it felt like one of those charges you only notice after the fact.
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MichaelRodriguez
March 14, 2026
"Arrived on time, but the packaging was disappointing"
The order did show up on time, so that was good, but... the packaging really wasn’t great. The box was kind of half crushed when it arrived, and the corners of the book ended up bent. For the price, I expected it to be packed a bit better. It’s not the worst thing ever, but yeah... still annoying.
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marie_Spirko79
March 11, 2026
"I rented a book from them and…"
I rented a book from them and it showed up way cleaner than I thought it would. There were just a few tiny marks here and there, but the pages were totally fine and easy to read. I had a quick question before ordering and support basically said, “most rentals have normal wear, but we make sure they’re usable,” which ended up being accurate. I’d definitely rent from them again...
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RobertWidrick_41
March 10, 2026
"I sold my old textbook and…"
I sold my old textbook and got more for it than I thought I would. The price felt fair, and the payment came through without any hassle or back-and-forth. It was such a simple experience, and I was genuinely relieved it all worked out so smoothly.
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David_burd03
February 24, 2026
"I was able to track it…"
I was able to track it easily. I don’t have a ton to compare it to, but from my experience, it worked without much hassle.
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ElenaSwink
February 10, 2026
"I tried this out it saved me…"
I tried this out it saved me some cash. Was it life-changing? Maybe not, but in the moment I felt like I had just hacked the entire economy. Definitely glad I gave it a shot.
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JoelLoera
January 19, 2026
"Return Was Super Simple"
I had to return this, and it was really easy. I’ve dealt with annoying return labels before, so I was relieved that this one worked fine with no hassle. Smooth experience overall.
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